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1. Introduction
These Terms govern the use of services provided by Trivaxio, an agency specializing in logo creation, landing pages, and social media management. By using our services, you accept these Terms in their entirety.
2. Services Offered
2.1. Logo Creation
Trivaxio offers professional logo creation with three packages: basic, standard, and premium. Each package includes a video questionnaire, a defined number of concepts, and revisions.
2.2. Landing Page Creation
We offer landing page creation services optimized for conversion. Each package includes an initial brief, personalized page design, limited revisions, and on-time delivery.
2.3. Social Media Management
Trivaxio provides community management services including content creation, post management, and community engagement. The client must provide necessary access and approve posts in a timely manner.
3. Client Commitment
The client agrees to:Provide all necessary information.Meet the deadlines for validating proposals.Pay invoices on time.
4. Rights and Obligations of the Agency
4.1. Obligations of Trivaxio:Provide services professionally.Maintain the confidentiality of the provided information.Respect agreed deadlines.
4.2. Rights of Trivaxio:Suspend services in case of non-payment or breach of these Terms.Modify these Terms at any time with prior notice.
5. Technical Issues
We are not responsible for service interruptions related to third-party platforms or connectivity issues.
6. Revisions and Feedback
The number of revisions is limited according to the chosen package. Additional revisions may incur extra costs.
7. Lack of Feedback or Approval for Social Media
7.1. Once deliverables are sent, we expect your feedback or approval in a timely manner.
7.2. If you delay, making time-sensitive posts obsolete, we will not replace them with new ones
.7.3. If no feedback is given before the start of the next month, we will create the next month's content to continue delivering the service you have paid for.
7.4. If 30 days have passed since the deliverables were sent for approval, no revisions will be possible for that batch.
8. Respectful Communication8.1. We work with many clients, the majority of whom are pleasant to work with.
8.2. We do not tolerate rude behavior. We will immediately cancel the accounts of rude clients without warning or refund.
9. Best Practices9.1. If you change your password, please inform us immediately.
9.2. Monitor your accounts to ensure posts are published successfully.
9.3. Provide us with clear guidelines and feedback, and communicate with us as you would with any internal team member.
9.4. If dissatisfied, it is probably due to unclear communication of your needs. We will make the necessary revisions based on your detailed feedback.
10. Refund Policy10.1. By subscribing, you accept our refund policy, acknowledging that all services are non-refundable.
10.2. Personalized digital services and manual work are non-returnable. We are not a full-service agency but a low-cost creative services subscription cancelable month-to-month.
10.3. No refunds will be offered for connectivity issues, but we will do our best to resolve any technical problems.
10.4. Business results depend on many factors beyond our control. You pay us for creative deliverables based on your brief and feedback.
11. Intellectual Property11.1. All content created by the Agency remains the property of the Agency until full payment by the client.
11.2. Once payment is received, usage rights of the content are transferred to the client.
12. Confidentiality
Trivaxio commits to protecting the client's confidential information and using it solely in the context of the services provided.
13. Limitation of Liability
Trivaxio cannot be held liable for indirect losses related to the use of services. Total liability is limited to the amount paid by the client.
14. Termination
Each party may terminate the contract with a 30-day notice. The client must pay for all services rendered up to the effective termination date.
15. Applicable Law
These Terms are governed by the laws of France. Any dispute will be subject to the exclusive jurisdiction of the competent courts.
16. Contact
For any questions, please contact us at [email address].